Welcome to FLUICS
FLUICS CONNECT is an inventory management system designed to help you quickly label, locate, and track your items, reducing stress and enabling you to focus on your work. The FLUICS CONNECT system includes a mobile or web application, an Online Label Printer, and necessary printer supplies. It is an intuitive solution for research labs and companies to efficiently manage their inventory.
FLUICS RAPID LABEL is a labeling solution specifically for laboratories to print labels for hazardous materials in compliance with GHS and CLP regulations. This system also includes a mobile or web application, an Online Label Printer, and printer supplies.
FLUICS PRINT is an online label printing service for third-party software providers, such as electronic lab notebooks (ELNs), that works with the FLUICS Online Label Printer.
1. Subject Matter
This Agreement governs the relationship between FLUICS GmbH, located at Fürstenstr. 15, 80333 München, Germany (hereafter referred to as “FLUICS” or “the Provider”), and the customer regarding the use of FLUICS CONNECT, FLUICS RAPID LABEL software services, the Online Label Printer, and related printer supplies. The software services include mobile apps available through Google Play and the Apple App Store, as well as browser-based applications accessible via fluics.com, fluics.de, and fcs.re.
1.1 FLUICS CONNECT
FLUICS CONNECT is a plug-and-play inventory management system developed and distributed by FLUICS GmbH. It enables users to easily and consistently label, find, and track their inventory, including materials, samples, reagents, items, and locations. Users can share object-related information with others in a shared workspace and export snapshots of the inventory database.
Customers can create a “FREE Workspace” at no cost or upgrade to a “PRO Workspace” for a fee. FLUICS provides digital storage according to section 4, allowing users to save, edit, and retrieve data from the Provider’s server. Users can invite others, including individuals and groups, to share access to workspaces.
1.2 FLUICS RAPID LABEL
FLUICS RAPID LABEL is an on-demand printing solution for labeling hazardous materials. Labels include GHS pictograms, a signal word, and the substance name, in compliance with CLP legislation.
1.3 FLUICS PRINT
FLUICS PRINT is an out-of-the-box online label printing service for third-party software providers, such as electronic lab notebooks (ELNs). It operates with the FLUICS Online Label Printer and is independent of FLUICS CONNECT Workspaces.
2. Contract Formation
All offers from FLUICS are subject to change and non-binding. A contract is formed only when FLUICS accepts the customer’s order and sends a confirmation email, or at the latest, upon delivery of the ordered devices.
If devices are purchased or rented through third parties, the contract takes effect when the customer registers with FLUICS using one of its apps.
Creating a FLUICS CONNECT account constitutes an offer to form a legally binding contract. FLUICS will send a confirmation email after registration.
A valid email address is required to create a FLUICS CONNECT FREE Workspace. For a FLUICS CONNECT PRO Workspace, FLUICS RAPID LABEL Workspace, or FLUICS PRINT Activation Key, the customer must provide their full name, billing address, and other necessary information.
3. Customer Obligations
The customer warrants that all information provided during registration or when placing an order is accurate and complete. The customer agrees to promptly update this information in the event of any changes and to confirm its accuracy upon request within 15 days. This includes, but is not limited to, the customer’s name, postal address, email address, and payment details.
4. Provider Obligations
FLUICS CONNECT and online print servers are based in Germany and provided by Amazon Web Services, while FLUICS RAPID LABEL databases are hosted by Google in Ireland. All servers and databases comply with German/European data security laws. FLUICS stores the user’s inventory data but does not access it unless the user gives written consent.
The privacy policy is available for review .
4.1 FLUICS CONNECT FREE Workspace License
FLUICS provides memory capacity for content storage. Users can choose between a “FREE Workspace” without charge or a “PRO Workspace” with additional features and a fee.
Customers with a FREE Workspace receive 1 GB of memory for data storage, can register up to 500 items and locations, and participate in up to three workspaces. Users can invite an unlimited number of members. Only a valid email address and a PIN are required to create a free account.
Once data is uploaded and fully saved, it is retrievable and downloadable from the user’s account. FLUICS ensures that users can access their saved data by sending a PIN to the registered email address. For security reasons, the PIN is valid for only 5 minutes.
4.2 FLUICS CONNECT PRO Workspace License
Upgrading to a PRO Workspace includes all features of the FREE Workspace, with additional benefits such as unlimited items and locations and the ability to connect to the FLUICS online label printing service. The default memory capacity for a PRO Workspace is 25 GB. Data remains available until deleted by the user or until the contract ends. Users will be notified of any changes that reduce functionality and may terminate the contract if desired.
4.3 FLUICS RAPID LABEL Workspace License
Users access a RAPID LABEL workspace by scanning an access QR code or web link, without the need for user identification. Workspace administrators can edit a predefined list of substances, and a print history is available. A free Google account is required to edit the substance list.
4.4 FLUICS PRINT
FLUICS PRINT users can purchase a package that includes a digital activation key, an Online Label Printer, labels, and printing ribbon. FLUICS PRINT services are independent of FLUICS CONNECT Workspaces.
5. Pricing Plans
FLUICS offers two pricing plans for its services:
5.1 Subscription Plan
The subscription plan refers to a service fee that is charged annually for the FLUICS CONNECT PRO Workspace License, FLUICS RAPID LABEL Workspace License and FLUICS PRINT Activation Key. The subscription fee includes online printing service for up to two FLUICS online printers and regular software updates. Additional fees apply for connecting additional label printers.
Labels can only be printed with the original FLUICS Online Label Printer. Labels and ribbons are not included in the service fee and must be purchased separately from FLUICS or authorized distributors. Label printing performance and readability are guaranteed only with original FLUICS labels and ribbon.
5.2 Pay-As-You-Go Plan
A one-time fee is due for the FLUICS CONNECT PRO Workspace License, FLUICS RAPID LABEL Workspace License and FLUICS PRINT Activation Key and no subscription fees apply. Purchase of Pay-as-you-go Label Packages is required for label printing and regular software updates.
Labels can only be printed with the original FLUICS Online Label Printer.
Pay-as-you-go label packages include labels, print ribbon and a service fee for label printing and regular software updates. This service is valid for the number of labels included in the package and remains active for 2 years. It can be renewed with the purchase of additional label packages.
Online label print service may be suspended if labels are printed without the pay-as-you-go service fee. An additional fee may be charged to reactivate the print service.
6. User Responsibilities
Users must report any malfunctions to FLUICS and handle their access data securely. Sharing access data with third parties is prohibited.
Users are responsible for the content and legality of data saved on FLUICS CONNECT. FLUICS does not monitor user data for accuracy or legality and disclaims liability for content that violates laws or third-party rights.
Users are not permitted to access FLUICS CONNECT using automated processes without prior permission. Each account is for individual use only, and sharing accounts is prohibited to protect intellectual property.
7. Payments
Customers must pay for FLUICS services and products as listed on the pricing page. Invoices are typically sent by email and are due within 30 days of receipt. Late payments may incur reminder fees.
The total charge, including applicable taxes, will be displayed before the order is finalized. VAT at 19% may be added for customers in Germany or within the EU without a valid VAT ID. Customers are responsible for any additional costs, such as shipping and customs fees.
8. Delivery and Retention of Title
Deliveries are made to the address specified in the order confirmation. The customer must ensure that deliveries can be received during business hours. Delivery within Germany typically occurs within two weeks; international deliveries may take longer.
In cases of force majeure, the delivery period may be extended. Events such as strikes, public authority interference, or transportation disruptions qualify as force majeure. Both parties will be informed of any delays.
If delivery is delayed by more than four weeks after payment, either party may cancel the contract, and any payments will be refunded.
The provider retains title to purchased devices until full payment is received. Rented devices remain the property of the provider and must be returned at the customer’s expense after the contract ends.
9. Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days of receiving the goods. The withdrawal period begins when the customer or a designated third party takes possession of the last item in the order.
FLUICS will cover the return shipping costs only if the customer uses the return label provided by the company. Otherwise, return costs will not be refunded.
10. Discretionary Returns
If a trial period for the FLUICS Online Label Printer has been agreed upon, customers may return the equipment within the trial period. The equipment must be returned complete, undamaged, and in its original packaging. Used printing supplies, such as printed labels, are exempt from this requirement.
The customer must confirm that the equipment is demonstrably free of any harmful substances, solutions or radiation of any kind.
If the returned equipment is damaged or incomplete, FLUICS reserves the right to reduce the refund amount or refuse the refund altogether.
11. Installation & Technical Requirements
In order to use the full functionality of the Provider’s applications, the Online Label Printer must have a working, always-on Internet connection via a Local Area Network (LAN) at the installation location. A mobile data connection (WiFi or mobile Internet data) is required to use all functions of the mobile applications. The availability and functioning of the Internet connection is the sole responsibility of the Customer.
The customer is responsible for ensuring that this connection is available.
FLUICS does not provide installation or removal services for the devices at the beginning or end of the contract period.
12. Rights to Use
FLUICS grants the customer a non-transferable, non-exclusive right to use the data saved on its servers within the limits set by the user. This includes the right to duplicate and transmit data for data protection purposes.
13. Liability
The liability under the provisions of the German Product Liability Act shall remain unaffected.
In addition, the Provider shall not be liable for damage to devices of third parties connected to the terminals of the Provider.
The Provider shall not be liable for damage caused by improper installation, use, treatment, operation, refilling of supplies or storage. If the Customer rents the devices from the Provider, and the device sustains a damage attributable to the Customer, the Provider shall be entitled to charge the replacement devices at a price applicable when the contract was concluded.
Furthermore, the Provider shall not accept any liability for the limitation or denial of discretionary warranty services provided by third parties due to the use of the devices of the Provider. This shall be without prejudice to warranty claims against third parties, which must be pursued against the relevant third party.
As readability, especially for long-term storage, of labels is subject to the correct application of the labels (e.g. dry, clean surfaces and room temperature) and proper handling (e.g. avoiding mechanical abrasion or exposure to other than the explicitly indicated chemicals or solvents) are driven by a variety of factors, which are beyond the sphere of influence of the Provider, any liability of the Provider for loss of samples shall be excluded.
FLUICS is not liable for the server’s connections, nor for blackouts and for failures of servers which don’t belong to the Provider’s sphere of influence.
FLUICS will do everything possible to protect data against unauthorized access or damage. Nevertheless the liability is limited/no compensation in the case of intrusion, deletion, etc. FLUICS indicates that the functionality of the platform can be interrupted temporarily because of evaluation, overhaul, update and installation of new functions.
FLUICS reserves the right to add or remove single functions of the platform. The users will be informed on fluics.com.
FLUICS CONNECT PRO Workspace, FLUICS RAPID LABEL Workspace and FLUICS PRINT liability: The pre-contractual, contractual and non-contractual liability of FLUICS is limited to cases of intent and gross negligence. The limitations of liability shall also apply where FLUICS is vicariously responsible for its employees and agents. FLUICS shall also be liable for relating to fatalities, injuries and impairment of health for which the liability may not be excluded. Liability of FLUICS under the German Product Liability Act (Produkthaftungsgesetz) may also not be excluded.
Limited liability: in cases of ordinary negligence FLUICS’ liability shall be limited to
the breach of contractual obligations which are Cardinal Obligations. Cardinal Obligations are those obligations for which due fulfillment is essential to the proper implementation of the contract as a whole, and the contractual partner may depend upon their fulfillment.
the amount of losses which were generally foreseeable at the moment of conclusion of contract.
The limitations of liability shall also apply where FLUICS is vicariously responsible for its employees and agents.
FLUICS does not assume any responsibility for the content of external websites and for content which is provided by users or partners of FLUICS.
14. Warranty
The statutory warranty regulations apply.
For purchased devices, the warranty is limited to two years. If the devices have been purchased for a commercial or independent professional activity, the warranty is limited to one year.
Rented devices are covered by warranty for the entire duration of the lease.
Defects of the supplied memory capacity shall be remediated according to the German warranty rights (§§ 536 pp. BGB).
15. Data Deletion and Account Termination
Users can delete their data at any time. If a FLUICS CONNECT PRO Workspace is downgraded to FREE, data will be deleted within 30 days, starting with the oldest files. After contract termination, all data will be deleted, and users are responsible for saving their data before the termination.
FLUICS reserves the right to delete or block data if there is reason to believe it violates the user’s obligations.
16. Confidentiality
FLUICS agrees to keep all customer data confidential and will not disclose it to third parties without consent, except as necessary to fulfill the contract. FLUICS will implement the same confidentiality provisions for its employees.
17. Contract Duration
This agreement is in effect from the moment the user creates an account, i.e. their login information is registered. The parties may terminate this agreement at their convenience with due regard to the cancellation period when using the FLUICS PRO PRO Workspace. Termination may be issued in writing to FLUICS GmbH, Fürstenstr. 15, 80333 München, Germany or via e-mail to .
If the customer creates a FLUICS CONNECT FREE Workspace the contract runs for indefinite time and can be terminated for any or no reason at their convenience with no further notice.
When a FLUICS CONNECT PRO Workspace License, FLUICS RAPID LABEL Workspace License or FLUICS PRINT Activation Key is registered, the user can choose between a pay-as-you-go or subscription billing plan. After the expiry of the agreed license the contract automatically extends for another period of time of the basic contract duration chosen by the user and an invoice for the next billing period will be sent to the customer. In case the due amount will not be paid by the Customer within the payment period the license contract will be terminated. After the termination of FLUICS CONNECT PRO Workspace contract, it will be automatically transferred to a FREE Workspace.
After termination of the contract the user has 30 days to extract their data.
In addition each party’s right to terminate this agreement for a good cause remains unaffected. A good cause for termination of the agreement by FLUICS shall particularly include a serious breach of the obligations arising from this agreement in sec. 4 by the customer or a sustainable default in payment of the customer (sec. 5). If the user defaults in payment, the Provider can transfer the FLUICS CONNECT PRO Workspace to a FREE Workspace instead of termination.
18. Final Provisions
FLUICS may modify these Terms of Service at any time and will inform users via email. If any provision is invalid or contains omissions, the validity of the remaining provisions remains unaffected.
This agreement is governed by German law, with Munich as the jurisdiction for any legal disputes. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.