FAQ – Frequently Asked Questions
Can I use the FLUICS CONNECT app for free?
Yes, definitely! You can download the app and register your workspace for FREE.
It takes only a few steps to start your mobile sample inventory. All explained on our “Getting started with the FLUICS CONNECT app” page.
What will I get after downloading the app?
Read the quick on-boarding guide.
Is FLUICS CONNECT a LIMS or an ELN?
In contrast to conventional laboratory information management systems (LIMS) it is very flexible and easy to set up and therefore especially well suited for research labs where the LIMS architecture is too rigid.
As most electronic lab notebooks (ELNs) are equipped with an inventory or material database, FLUICS CONNECT can complement their documentation features by providing smear-proof cryo labels with unique QR codes.
Can I use my smartphone in the lab?
We have tested different smartphones for an optimal QR code scanning and log battery lifetime which you can also purchase through us (see Pricing).
Can I create a group and share work with my colleagues?
Yes, definitely! You can invite as many colleagues to your FREE workspace as you want. With your invitation they receive an email with a link to download the app and their personal activation code.
Can I combine FLUICS CONNECT with other scientific tools?
Can I access FLUICS CONNECT offline?
For backing up your inventory database you can download a snapshot of your whole workspace at any time.
What do other researchers say about FLUICS CONNECT?
Read the testimonials and hear what our customers say and for which specific use-cases they use FLUICS CONNECT in their labs.
Read the testimonials.
What do I need to print labels?
To print labels you need to upgrade your FREE to a PRO workspace. With your first upgrade you will get one FREE internet-ready label printer including 1000 labels and the printing ribbon. When you order a PRO upgrade and you are not happy with the printer you can send it back to us within 30 days and we will not charge you for the printed labels or the printer (only shipping costs may apply).
Can I change the material and layout of the labels?
We have tested many different label materials, colours, sizes as well as what information is printed on the labels and how the QR-codes can be scanned with different mobile devices.
Although there will never be a “one size fits all” solution we worked hard to find a good compromise for our users in life sciences research labs where samples – often in small tubes – need to be sterilized with ethanol or isopropanol and are stored in freezers and liquid nitrogen.
Please reach out to us if you have special needs. We are happy to listen, answer your questions and find a solution that fits your needs.
What operating systems and devices are supported?
From the app you can import and export Excel files to your computer and a browser-based app is planned.
What about printer maintenance and warranty?
Once the printer is connected to a power outlet and the Internet it does not require special maintenance. From the app you can check the connection status of the printer at any time, and even print test labels, recalibrate and even reboot the printer if something should go wrong. Also the LEDs on the CONNECT BOX of the printer show the connection status.
When the labels or the printing ribbon run out you have to replace them by hand.
With your yearly PRO workspace upgrade we provide you with new labels and ribbons and if needed you can order them directly through us.
The printer has a warranty of two years from the date of purchase. Please refer to our Terms of Service for more details.
How is my data protected in FLUICS CONNECT?
The workspace databases are only accessible through private tokens which are validated during the login procedure: only you and members of your workspace can access its information. All communication between the client (your mobile device) and the printer to the server is SSL-encrypted.
Daily recovery backups of the workspaces are made to prevent loss of data.
Why the name FLUICS CONNECT?
FLUICS is a new word that unites two components that are present in every life sciences research lab: FLUIDS and MECHANICS. Biology and biochemistry is about living matter which is only possible through water. To run experiments these liquids, solutions, fluids are handled and analyzed with mechanical parts and machines.
FLUICS CONNECT bridges the gap between the experimental work, hardware and reagents in the lab with their digital twins in the digital cloud-based workspace
Get started today
Read our Getting Started Guide for a smooth and quick onboarding experience.